Privacy Policy

1. Information We Collect

Personal Information: When you use our services, we may collect:

• Name and contact information (phone number, email address)
• Company name and business information
• Vehicle information (license plates, VIN, registration details)
• Payment information
• Insurance information

Facility Usage Information: We may collect information about your use of our facilities, including:

• Entry and exit times
• Parking duration
• Access credentials usage

Security Footage: Our facility uses surveillance cameras for security purposes. Video footage may be recorded and stored.

2. How We Use Your Information

We use your information to:

• Provide and manage parking services
• Process payments and maintain billing records
• Communicate with you about your account and services
• Ensure facility security and safety
• Comply with legal obligations
• Improve our services and customer experience
• Investigate incidents or violations of our Terms of Service

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who help us operate our business (payment processors, security services)
• Legal Requirements: When required by law, court order, or government request
• Law Enforcement: With law enforcement agencies when investigating crimes or security incidents
• Business Transfers: In connection with a merger, sale, or transfer of our business
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Vehicle and access records are typically retained for a minimum of three years. Security footage is retained based on storage capacity and legal requirements.

6. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications
• Request information about how your data is used

To exercise these rights, please contact us using the information provided below.

7. Surveillance and Monitoring

Our facility uses video surveillance for security purposes. By using our facility, you consent to being recorded. Surveillance footage is used solely for security, safety, and investigation purposes and is not shared except as required by law or law enforcement.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: